PingDatabase failed to connect to database. Failed to open database connection.
Last Updated March 01, 2019
While launching SIM (Symantec Installation Manager), a message was displayed saying that it couldn't connect to the database. When the customer tried to connect to his existing database using SIM>Configure Settings, SIM was not able to show any of the existing databases nor create a new one.
The following entries were popping up in the NS logs:
Entry 1: PingDatabase failed to connect to database. Failed to open database connection. [Symantec.Installation.Helpers.DatabaseNotAccessibleException @ SymantecInstallationManager] at Symantec.Installation.Helpers.DatabaseManager.OpenConnection(String serverName, String catalog, String loginUserName, SecureString loginPassword, Boolean useIntegratedSecurity, Int32 retries) at Symantec.Installation.InstallClasses.SQLAuth.PingDatabase(String databaseName, Int32 retries)
Cannot open database "ALTIRISCMDB" requested by the login. The login failed. Login failed for user 'DOMAIN\altirisadministrator'.
Entry 2: VerifyDBPermissions failed Database 'ALTIRISCMDB' does not exist. Make sure that the name is entered correctly. [System.Data.SqlClient.SqlException @ .Net SqlClient Data Provider]
Entry 3: Provided credentials (username DOMAIN\altirisadministrator) were valid but do not have NS database access rights.
ITMS 8.0 or later
Try the following:
Delete these regkeys (so SIM can recreate those references in case the encrypted ones were not right): HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\AIM\Configuration\NsConfiguration\SqlUserName