While upgrading to ITMS 8.5, messages like this one were noticed right before SIM (Symantec Installation Manager) failed to configure:
Failed: The underlying connection was closed: An unexpected error occurred on a send.
The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.
[System.Net.WebException @ System]
at System.Net.WebClient.UploadFile(Uri address, String method, String fileName)
at System.Net.WebClient.UploadFile(String address, String fileName)
at Symantec.Installation.StatUploaderHelper.ReportFileToTelemetryServer(String telemetryServerUrl, String fileName, Int32& incurredTrafficBytes)
The remote certificate is invalid according to the validation procedure.
...
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Date: 30/10/2018 11:12:31 a. m., Tick Count: 1976281 (00:33:06.2810000), Size: 388 B
Process: SymantecInstallationManager (4196), Thread ID: 10, Module: SymantecInstallationManager.exe
Upgrade to ITMS 8.5
Improper configuration with SSL