Citrix worker VMs hang when running an Endpoint Protection scheduled scan
Last Updated March 06, 2019
You are running Citrix worker VMs in an environment with a Citrix Provisioning Services (PVS) 7.15 Cumulative Update 1 (CU1) target. In the course of a Symantec Endpoint Protection (SEP) scheduled scan, the systems experience a hang.
SEP 14.2 or higher
Dump analysis indicates that the Citrix virtual disk is not processing SCSI requests, as shown by the large amount of Input/Output Request Packets (IRPs) in the Outstanding Requests queue of the relate storport device: