A SEP Mobile administrator needs to investigate a device status to understand why it's reporting as "At Risk" or out of compliance.
From the SEP Mobile Management Console, log in and navigate to Users & Devices
Select the "At Risk" or "Non-Compliant" device
In the lower right corner of the screen, select "Device Log"
From the SEP Mobile Application, switch from the "Dashboard" to "Alerts" and from "Active Alerts" to "History"
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This will clear the history and restart the chat.