New Encryption Management Server PDF Email Protection users are not sent existing messages as PDF
Last Updated June 13, 2019
A new PDF Email Protection external user is sent several email messages before they set their initial passphrase.
By default, all the notification emails that Encryption Management Server sends them have a Subject of Symantec PDF Email Protection Message and include a URL for them to set their initial passphrase. The URL is similar to this where keys.example.com is the Web Email Protection home page and email@example.com is their email address:
However, instead of clicking on that URL, they click on the I lost my passphrase link on the Web Email Protection home page. After entering their email address, by default Encryption Management Server sends them a message with the Subject Symantec Encryption Server Passphrase Reset containing a URL to reset their passphrase. The URL is similar to this where keys.example.com is the Web Email Protection home page:
After setting their passphrase and selecting PDF Email Protection as their delivery preference, they find that although subsequent messages are sent to them as passphrase protected PDF files, the existing messages in their Web Email Protection Inbox are not sent as PDF files but remain in their Inbox.
Symantec Encryption Management Server 3.3.2 MP13 and above using PDF Email Protection.
New PDF Email Protection users should always set their initial passphrase by clicking on the URL in their new message notification emails.
If they use this URL to set their initial passphrase and select PDF Email Protection as their preferred delivery mechanism, any existing messages in their Inbox will be sent to them as passphrase protected PDF files.
Alternatively, PDF Email Protection users can click on the Resend All Messages button. Encryption Management Server will then deliver all messages in their Inbox to them as passphrase protected PDF files.
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