Windows Defender Security Center is not displaying information about Endpoint Protection Cloud correctly
Last Updated May 30, 2019
Windows Security Center recognizes that Symantec Endpoint Protection Cloud (SEPC) is installed on the device but it says that "Actions needed in Symantec Endpoint Protection Cloud" or "Actions needed for protection settings" but SEPC is secure when you open it.
Windows Defender Security Center is not recognizing the status of SEPC.
Windows Security Center is not recognizing the status of SEPC.
Windows Security Center displays one or more of the following:
"Actions needed in Symantec Endpoint Protection Cloud"
"Actions needed for protection settings"
"Status unavailable, open Symantec Endpoint Protection Cloud for information"
Do the following to get Windows Security Center to display the correct information:
Log into the SEPC portal: https://sepc.securitycloud.symantec.com
Click Policies in the menu on the left
Click on the Security Policy tab
Click to edit the Security Policy applied to the device having the issue (Note: If it is the "Symantec recommended security policy" you can not edit this one; you will need to create a new security policy and apply it to the group containing the devices).
In the security policy check the box's to allow the following:
Let user temporarily disable file scanning
Let user temporarily disable file reputation assessment
Let user temporarily disable application behavior monitoring
Let user temporarily disable intrusion protection
Let user temporarily disable firewall
Let user temporarily disable browser protection
Save the policy
On the device having the issue open the SEPC Client
Click on Advanced
Turn off all of the protection by clicking on each slider that is turned on. As you turn off each protection it will ask you to select the duration, you can leave it at the default and just click the OK button.
Click the Close button to exit the Advanced menu.
You will then see your SEPC Client show "You Are At Risk"
Click Fix Now
Click Close once the Fix has completed.
Verify that everything is turned back on in the Advanced menu. If anything is turned off that you want on, turn it back on by clicking on the slider.
Click Close to exit the Advanced menu.
At this point Windows Security Center should be reporting properly again. You can check it if you would like.
In the SEPC portal adjust the security policy back to how you want it configured.
An alternate method :
Reboot one last time, status of Windows (Defender) Security Center should now be green: no action needed.
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