CASB How to Activate Multiple Users
Article ID: 174038
Updated On:
Products
Issue/Introduction
Securlets can be configured to import users as active or inactive.
DSS Directory Sync will import new users into CloudSOC as active users.
DSS (Directory Sync) will NOT update an inactive to an active user.
Resolution
Use the CloudSOC User Export/Import feature to mass modify CloudSOC users.
Steps:
- From CloudSOC, go to Users, Export, (link to csv is delivered via email).
- Click link from email to download zip "exported_users.csv.gz"
- Extract and modify the csv file. The last column is Active, change from No to Yes
Note: Recommend to Test import with 1 to 2 Test Users first to ensure you don't break all Users access to CloudSOC
This is especially important for clients using Gatelets where SWG (formerly WSS) may be checking for a match on the Secondary ID
- Upload the file to CloudSOC, go to Users, Import, Select File, Upload File.
- Check Email for Confirmation, verify users have the Green dot showing that they are now "Active"
Additional Information
If there is No SpanVA DSS that imports Users here is an import template format that may work.
ALWAYS Test importing with 1 to 2 Test Users first to ensure you don't break all User access to CloudSOC
Note the format for "Groups" field ["groupname"] and filling in date in some columns is optional
Secondary ID field may be required if using Gatelets and in this format "domain\user" eg. ####\TestUser
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