The status of MX record indicates "Failed-Restart Checking" although MX record has been pointed to Symantec.
When add a domain on ClinetNet, Symantec checks MX record within 7 days automatically. After 7 days, the customer has to click on "Restart Checking" to check MX record manually.
Click on "Restart Checking" so that Symantec checks MX, when completed the domain becomes active.
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This will clear the history and restart the chat.