MX record error on ClientNet
Article ID: 174062
Updated On:
Products
Email Security.cloud
Issue/Introduction
The status of MX record indicates "Failed-Restart Checking" although MX record has been pointed to Symantec.
Failed-Restart Checking
Cause
When add a domain on ClinetNet, Symantec checks MX record within 7 days automatically.
After 7 days, the customer has to click on "Restart Checking" to check MX record manually.
Resolution
Click on "Restart Checking" so that Symantec checks MX, when completed the domain becomes active.
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