System Assessment Scan on Windows Computers; task fails with Return code 2147418113
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System Assessment Scan on Windows Computers; task fails with Return code 2147418113

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Article ID: 174087

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Updated On:

Products

Patch Management Solution IT Management Suite

Issue/Introduction

  • Manually running the Windows System Assessment Scan (WSAS) using the Run System Assessment Scan on Windows Computers task fails on some computers
  • The Windows System Assessment Scan policy completes successfully
  • From Agent's Log, there are errors:
    • HR=0x80080005, MSG='Shavlik::ShavlikPatchAssessmentImpl::OnInitialize()- Couldn't create traditional provider COM engine'
    • Message='Patch assessment failed' (ExitCode=4).
    • Application exception caught: Patch assessment failed
    • Failed to launch assessment scan for provider: Traditional
  • From the console, the task fails with the following return code
    • Task status: failed
    • Return code: -2147418113

Environment

ITMS 8.5

Cause

In some cases it was due to missing signing certificates

In other cases it is unknown but seems related to Local System Account settings

Resolution

First, run through Windows System Assessment Scan fails with Exit Code: 4 to test if this is a signing certificate issue

A workaround, if not a certificate issue, is to:

  • Clone the Run System Assessment Scan on Windows Computers task
  • In Advanced options, select Specific User under Run As section
  • Enter the Altiris Application Identity username and password
  • Click OK and then Save Changes
  • The task should be able to complete successfully at this time
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