Users are being logged as "No user" or are getting certain policy blocks as "Unauthenticated" when they should be allowed access when authenticated.
There are many potential causes for users to be unauthenticated which may not be directly related to Web Security Service (WSS). Common causes of authentication failure include, but are not limited to:
The server(s) upon which Auth Connector resides does not have 2-way trust DIRECTLY with all domain controllers that will have relevant logon events. (IPsec)
Authentication IPs are not reachable by the server(s) upon which Auth Connector resides. (IPsec)
Auth Connector traffic is routed through the IPsec tunnel. (IPsec)
SSL Interception is not enabled.
A site is in the SSL Interception Exemption list.
A site is added to Authentication Bypass.
Gather the following information to provide in a support case: