LiveUpdate error on Windows 2012 while downloading SCU
Last Updated April 04, 2019
After a user downloads the SCU 2014-4 for CCS 11.1 by using the LiveUpdate client on Windows 2012 or Windows 2012 R2, the LiveUpdate fails, and the following error message is displayed in the LiveUpdate logs:
Failed to create LiveUpdate staging directory ""C:\ProgramData\Symantec\CCS\LiveUpdateStaging"" : System.UnauthorizedAccessException: Access to the path 'C:\ProgramData\Symantec\CCS\LiveUpdateStaging' is denied.
The LiveUpdate logs are located in the following directory:
If the user does not have the Write access to the LiveUpdate staging directory path, the user cannot copy the downloaded SCU 2014-4 updates to the LiveUpdate staging area. The LiveUpdate staging area is present at the following default location:
To download the SCU 2014-4 using the LiveUpdate feature, assign Write permission to the logged in user to the %allusersprofile%\Symantec\CCS\ directory. After you assign the required permission, the next LiveUpdate will be successful.
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