Location of log files for Symantec Management Platform and Symantec Management Agent
SMP Server logs (a#.log) are stored here: %ProgramData%\Symantec\SMP\Logs
Note: ProgramData is hidden by default and you may need to "Show hidden files and Folders"
Agent logs (agent#.log) are stored here: Windows: %ProgramData%\Symantec\Symantec Agent\Logs Mac: opt/altiris/notification/nsagent/var/aex-client.log
Gateway logs (Error.log & IG.log) are stored here: %ProgramFiles%\Apache\Logs
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8.5, 8.1, 8.0, 7.6, 7.5
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This will clear the history and restart the chat.