Validation & ID Protection services fail to start on RHEL v. 6.10 after upgrading the Enterprise Gateway to v. 9.8.4 or later
Last Updated May 17, 2019
After upgrading the Enterprise Gateway to version 9.8.4, the RADIUS validation services fail to start and other services fail to run (such as the vipdiagnostic.sh).
RHEL all versions.
VIP Enterprise Gateway 9.8.4
Error in the validation.log file: "text=Concrete impl library can't be loaded: libualdapus.so"
Error in the vipdiagnostic.out file: "Exception in thread "main" java.lang.UnsatisfiedLinkError: /opt/Symantec/VIP_Enterprise_Gateway/tools/libvipdiagnostic.so: libz.so.1: cannot open shared object file: No such file or directory"
This issue is the result of nothaving the 32-bit version of the required zlib. For Enterprise Gateway 9.8.4 or later, zlib-1.2.7 32-bit is required.
To list the installed version of zlib on Rhel:
>yum list zlib
>rpm -qa | grep zlib
Install the 32-bit version of zlib-1.2.7 on each Enterprise Gateway Linux host box.
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