ICDx 1.2 installer rejects the Offline install file when targetted like so:
sudo ./installer.sh -i Symantec_Integrated_Cyber_Defense_Exchange_1.2.0-481_Ubuntu_Offline_Install.tar.gz
The offline package that you provided is invalid. Provide a valid offline installer tar file.
Targeting Symantec_Integrated_Cyber_Defense_Exchange_1.2.0-481_Ubuntu_Offline_Install.tar.gz as the offline installation file.
sudo ./installer.sh -i ICDx-Ubuntu_Offline_Tarball_Install-1.2.481.tar.gz
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This will clear the history and restart the chat.