A mobile application is being removed by Endpoint Protection Mobile (SEP Mobile) and you need to exclude the app.
Need to add an app to the whitelist
Login into the SEP Mobile Management Console
Go to Incidents.
Select an Incident where the application was removed from the device.
On the right pane, hit the settings cogwheel.
Select "Whitelist the app" or "Whitelist the Developer" as appropriate. NOTE: Only Android Developers can be whitelisted.
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This will clear the history and restart the chat.