SpanVA is Disconnected and will not upload proxy logs to CloudSOC.
Generate a Diagnostic Report from the Diagnostic Report tab in SpanVA and resolve any errors.
Even with no errors reported there could still be issues connecting through the proxy.
Verify the proxy configuration includes the port detail in the SpanVA using the format: http://DNS_or_IP_of_Proxy:8080
If authentication is required, unclude the user and password: http://proxy_user:proxy_password@DNS_or_IP_of_Proxy:8080
Verify the proxy certificate imported into SpanVA is still valid.
The follow network and host access is required.
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This will clear the history and restart the chat.