To troubleshoot the Cloud Connect Defense client with Symantec support, the support may ask you to collect logs from the device.
Cloud Connect Defense
Web Security Services
To collect Cloud Connect Defense client logs
On the user's device, open the Cloud Connect Defense client.
In the navigation pane, select Settings
Set the Logging Level slider to the maximum
Under Support Information, use the Copy support information to clipboard option to copy all the support information and send them to Symantec Support.
You also have an option to download the client logs as a .zip file to upload it to a support case or send the .zip logs through an email to communicate with your support team. The logs can also be found at the following location: %userprofile%\AppData\Local\Packages\SymantecCorporation.SymantecEvergreen_v68kp9n051hdp\LocalState\Logs
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