Symantec is not providing technical support for Barcode Essentials. You will have to get in touch with Barcode Essentials to know more about support of Barcode Essentials with Asset Management solution.
Barcode solution provided by Symantec has reached end of life long back in 2015. For exact end of life and support date, please scroll down to the bottom of the following article: Barcode Solution Product Landing Page
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