Endpoint protection detects the non-malicious files as malicious when the exceptions are in place.
The files are being detected as heuristic and detetected as AdvML.B
Collect 6-9 samples of the files being detected as AdvML.B and submit to the false positive website through https://submit.symantec.com/false_positive/
Assigned technician needs to paas the case tpo the Security Response Liaison (SRL) team with an email requesting Chronic FP with all the submission numbers
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This will clear the history and restart the chat.