The validation server relies on the user store(s) associated with it. A validation server cannot start if the user store loses connectivity. Check all user stores and adjust filters and bindings. Use the Test User Name feature to verify that the user specified in the User DN field has the correct search permissions to the User Store.
In the User Stores page, in the User Stores table, click the name of the User Store to modify the details associated with it. In the Edit User Stores page, do the following:
Under the Connections tab, check the connection to the User Store. If necessary, edit the connection associated with the User Store.
Under the Search Criteria tab, check the user search criteria configured for the User Store.
Under the User Settings tab, check the optional attributes that help administrators search and identify users in VIP Manager. Users can also be mapped to VIP User Groups that are available in the VIP Service.
Under the Password Management tab, check the settings that will help users reset the expired Active Directory password
If the user store uses SSL to secure the connection between VIP Enterprise Gateway and the User Store database, check the validity of the SSL certificate. This can be tested by temporarily disabling SSL for the user store and setting the port to non-SSL (typically 389).
(note: always use the VIP EG console to make changes. Manually editing configuration files, folder or services is not recommended and could result in file corruption.)
Imported Document ID: SO20235
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