Attempting to view a report on our Reporter we are seeing an anonymization error
Last Updated June 28, 2019
We've logged into our Reporter and are attempting to view a report but we're not able to see all the information available for this report only certain columns are showing data.
Failed to anonymize, because SSL library 'libssl.so' is not loaded.
This is a permission issue on the Reporter appliance and not an error. The reporter appliance offers the capability of restricting access for particular users so that they may only be able to see certain fields/columns. For example, as an Administrator if I wanted a user Bob to only be able to see site names and not user names under his role permissions I would select the User field in the Anonymize role permission list.
As an administrator with full access to the database we can modify the user's permission and grant them additional access to the column they may need. The example below illustrates how to grant the user access to see the User column.
Connect to the Reporter Management Console in the browser
Click Administration in the upper-right corner
Click General Settings
Expand Access Control > Roles
Using the Arrow down button under the Actions column for the Role you wish to modify select Set Permissions
In the modal window pop-up select the database for which we will be making the changes
In the "Fields to Anonymize:" section uncheck the User field
Click Save to save changes
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