After upgrading to 14.2 or later, the Symantec Endpoint Protection (SEP) client no longer switches locations unless the client is restarted or smc is restarted.
In the SEP client debug.log, when the client is no longer switching locations, the following entry will be present.
Skip Autolocation in case of Client Controll or Pending Profile.
Importing a client-server communication file (sylink.xml) will is the trigger which causes clients to stop switching locations normally.
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Affected clients can be restarted or smc can be restart using 'scm -stop, then smc -start' in the Run window. This will resolve the issue unless another sylink.xml is imported.
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14.2 RU1, 14.2 MP1, 14.2
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This will clear the history and restart the chat.