You have Endpoint Protection Cloud installed under one account but now want it to report to a second account.
Can I transfer devices from one SEPC account to another?
How can I move a device from one client to another?
My licenses show expired but I have an active subscription?
Account information is hardcoded into the SEPC installer. Until a new installer is run, the device will always connect to the account the device was originally enrolled into.
1) If the device is currently enrolled in a SEPC account, you have to unenroll it first from the undesired account. The device will now report a licensing error. Do not uninstall SEPC.
2) In the new desired SEPC account, create an installation package and extract it onto the device. (Settings > SEP Cloud Installation Package) Please make sure the installation package is created for the proper group with the currently active subscriptions.
3) Run the installer and the enrollment process will now begin.
4) Enrollment completes and installation is skipped because SEPC is already installed.