Endpoint Protection Mac clients that enable WSS Traffic Redirection do not honor custom proxy settings for LiveUpdate
Last Updated June 14, 2019
You have configured your managed Mac clients for Symantec Endpoint Protection (SEP) 14.2 RU1 MP1 to use custom proxy settings for LiveUpdate through External Communications Settings. After you enable WSS Traffic Redirection (WTR) for your Mac clients through the Symantec Endpoint Protection Manager (SEPM) policy, however, you find that LiveUpdate traffic no longer honors your custom proxy settings. Instead, LiveUpdate attempts a direct connection.
No errors appear in the lux.log, which you can find under Library/Application Support/Symantec/Silo/NFM/LiveUpdate/Logs/. Instead, the proxy information that you expect to see is absent.
To work around this issue, only use custom proxy settings for LiveUpdate for your Mac clients when WSS Traffic Redirection is disabled.
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