Windows can't start the Symantec LUService after upgrade to 12.1.7491.7002
Last Updated June 27, 2019
After upgrade from a previous version of Endpoint Protection Small Business Edition Cloud (SEP SBE Cloud) windows tries to start the Symantec LUService and fails with Error 2 or Error 3.
Windows Server OS
Windows could not start the Symantec LUService service on Local Computer.
Error 2: The system cannot find the file specified.
The Symantec LUService is temporarily installed during server engine LU's to facilitate server engine upgrades during Windows reboot for computers that do not have a logged in admin at the time of Live Update. The temporary service and the binaries should be removed after the LU completes.
This service is not involved with the actual protection and definition updates of the service and can be safely removed.
To prevent the error from reoccurring the service can be safely removed from the device, by opening command prompt as an administrator (right-click>Run as Administrator, or CTRL+SHIFT+ENTER) and run the command sc delete luservice to remove the service from the device.
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