The purpose of this article is to provide the steps required to collect diagnostics data from an SSLv device on version 4.x through the GUI.
Through the Web GUI:
Go to Monitor > Diagnostics
Check all boxes and specify the time period for the data.
Click OK. The appliance will start the process and after it is finished, the browser will start to download the diagnostics to your computer. Go to MySymantec Portal and upload the diagnostics to the support ticket.
Options for Diagnostics Collection:
PKI: Certificate Data Policy: All the policies Configuration Platform: All the current hardware information (Temp,memory, etc)
SSL Statistics: The historical report of the SSL sessions with errors. Host Statistics: The historical report of the Host communication. NFP Statistics: The historical NFP chip Statistics
Platform Status Statistics: The historical Hardware Information Platform Interface Statistics: The historical Interfaces information
Subscribing will provide email updates when this Article is updated. Login is required.
Thanks for your feedback. Let us know if you have additional comments below. (requires login)
Subscribed to the Article.
Unable to subscribe
Thanks for your additional feedback !!!
Enterprise Support Virtual Agent
Rate Me :
Tell us more:
Welcome! My name is Sami, the Enterprise Support Virtual Agent answering technical support questions.