Unified Agent unable to connect via TCP due to tunnel error
Last Updated June 28, 2019
Repeatedly getting the error message below in Unified Agent (UA) logs, as well as a CTC response with "ACTIVE(POSTCHK)" with the IP addresses of three data centers.
Web Security Service
Setting client to RETRY because of a tunnel error
Attempting to connect to cloud via TCP
Ensure traffic generated by UA is not being intercepted by other security measures between the client and your gateway. This includes putting it on the bypass lists of any intrusion detection, network inspection, or protocol detection systems that inspect traffic on your internal network. These disrupt the flow of packets that are meant to form a tunnel and cause UA to fail to establish a connection to a data center.