After a server reboot, or while manually starting the LDAP Sync service from the EG Console, the Symantec Ldap DirSync Service process is stuck in a starting state.
A log entry similar to the following appears in the service.out log for User Store Sync.
INFO | jvm 1 | Exception in thread "Thread-5" java.lang.OutOfMemoryError: Java heap space
This situation typically occurs when the VIP Enterprise Gateway is installed on a VM with shared (pooled) resources. It is recommended to have dedicated resources allocated to the Enterprise Gateway server to prevent resource contentions, since second factor is a high availibility service.
Depending on your situation you may wish to increase or decrease the heap size.
The Java heap size can be modified by increasing the value of wrapper.java.maxmemoryin the following file:
After making this change the Symantec VIP Enterprise Gateway service needs to be restarted. This is done by locating this service in Services.msc, right-clicking on it and selecting Restart from the contextual menu.
The Java heap size can be modified in Linux be increasing the value in the below location:
Edit the portion in RED to the desired about of memory.
if [ -s "services/ldapSync/conf/ldapsync.conf" ]; then