On August 1, 2019, Endpoint Protection Small Business Edition (SEP SBE) ExSP licenses will be terminated. The official program termination was October 2, 2018 however Partners participating in SBE upgrade received a contract extension to June 30th, 2019.
The ExSP license termination has the following impact:
Partners will no longer be able to manage their customers (irrespective of Partner mgmt. type)
Partners can single sign on to their customer’s SBE consoles, but will only see the subscription page
Partners will not able to see the customer’s device listings
Partners will not be able to issue commands, or change policy settings
Partners will not be able to add new customers
Partners will not be able to enroll new devices, nor will they be able to re-install devices (effectively no troubleshoot capabilities)
Device will continue to be protected by SEP SBE, and receive definitions, content updates, product patches
Partners and Customers will not have access to Tech Support since SBE entitlement will expire with license termination unless Partner has upgraded to SEP Cloud, or has purchased a replacement SBE license
Partners and customers that utilize a different type of license will not be impacted by this change.
Impacts all SEP SBE customers using ExSP key (irrespective of SEP Cloud upgrade eligibility or status).
Depending on the specific circumstances, action may be necessary. While devices will continue to remain protected after the ExSP license terminates, it is recommended one of these actions be taken before August 1, 2019.
For Partners with customers eligible for upgrade:
If the upgrade order has already been received by Symantec and provisioning is completed, disregard notification. The customer (and their corresponding devices) will not be impacted by the ExSP license termination. The devices will continue to progress through the upgrade to SEP Cloud.
If the upgrade order has not been received by Symantec, contact your distributor to ask that they submit the upgrade order as soon as possible to avoid any disruptions.
For Partners with customers (or devices) NOT eligible for upgrade or NOT upgrading:
If you have already purchased a replacement SEP SBE key for each of these customers, and applied key against them, disregard the notification. The customer (and their corresponding devices) will not be impacted by the ExSP license termination.
If you intend to keep your customers on SEP SBE and have NOT already purchased a replacement SEP SBE key, or purchased a new SEP Cloud license (in the case of a manual upgrade), you need to purchase a replacement license for each of your managed customers to avoid being impacted
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