Enable Additional Features on the CASB Tenant
Article ID: 175616
Updated On:
Products
CASB Security Advanced
CASB Advanced Threat Protection
CASB Audit
CASB Gateway
CASB Gateway Advanced
CASB Security Advanced IAAS
CASB Security Premium
CASB Security Premium IAAS
CASB Security Standard
CASB Securlet IAAS
CASB Securlet SAAS
Issue/Introduction
Investigate, Detect, Protect, Audit, Gateway, or one of their sub features need to be enabled on the CloudSoc\CASB\Elastica Tenant
Resolution
Broadcom [Symantec] CloudSOC Technical Support cannot enable these features.
First - Check Customer Management Portal (CMP) to see if there are entitlements waiting for Client to activate.
Customer’s Portal - https://cmp.protect.broadcom.com /
If not found - Please contact your Broadcom Account Team or Sales Partner for assistance in enabling these features.
From Broadcom Support Portal Client could also create a Broadcom case
Important: Select Fulfillment instead of Standard or GCA as Case Origin along with your Site ID, Contact information, etc.
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