DLP Virtual Appliance Licenses suspended due to license server avoidance.
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DLP Virtual Appliance Licenses suspended due to license server avoidance.

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Article ID: 175916

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Updated On:

Products

Data Loss Prevention Cloud Prevent for Microsoft Office 365 Data Loss Prevention Network Prevent for Email Data Loss Prevention Enforce Data Loss Prevention Network Protect

Issue/Introduction

Data Loss Prevention Virtual Appliances must be able to contact the licensing server for validation puposes.

-14403 "license suspended due to license server avoidance"

Cause

This error will occur if the following is detected:

  • The Data Loss Prevention appliance cannot access the host validation.es.bluecoat.com on port 443.

Resolution

To resolve this issue, ensure the appliance can access the host validation.es.bluecoat.com either directly or using a proxy. If you're using a ProxySG appliance, please ensure SSL interception is disabled.