Unable to get PXE boot menu on specific client model after upgrading to GSS 3.3 RU3
search cancel

Unable to get PXE boot menu on specific client model after upgrading to GSS 3.3 RU3

book

Article ID: 175926

calendar_today

Updated On:

Products

Ghost Solution Suite

Issue/Introduction

After upgrading to GSS 3.3 RU3, when attempts to network boot client sits on "Symantec Network Boot Service" page.
Client MAC address, GUID, Client IP, Mask, DHCP IP, Proxy IP, and Gateway IP are all listed but there is no option to get PXE menu and PXE configurations are not displayed. 

No error but the option to proceed and the F8 menu selections never populate.   Virtual clients may crash and power off.  

Environment

GSS 3.3 RU3 with pxe boot set up 

UEFI clients

Cause

Potential bug introduced in RU3 code

Resolution

An update is attached to this document below.   

Download and extract the PF4248890_33RU3.zip file attached below to this document.   

The updated boot strap files can replace the original files locate on the pxe server in this location in both the x86 and x64 sub folder. 

C:\Program Files (x86)\Altiris\eXpress\Deployment Server\PXE\Images\BStrap

OR upgrade to RU4 or higher

Attachments

PF4248890_33RU3.zip get_app
Bstrap__10690.zip get_app