KNOWN ISSUE: Microsoft Office 2007 install fails with Software Virtualization Solution layers active
Last Updated February 10, 2007
When trying to install Microsoft Office 2007* or any of its components, shortly after clicking the
Install Now (or
Upgrade) button, the install dialog disappears, and the dialog instructing you to send the error information to Microsoft comes up.
If you look in the log file to be sent to Microsoft, near the end you see a line like the following:
Error: ORegistryKey.GetSubKeyNames failure: Cannot get all sub key names for registry "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall" HResult: 0x80070103.
Defect in the Software Virtualization Solution filter driver.
This issue has been addressed in Software Virtualization Solution 2.1. Go to article 35346 for download locations.
Applies To Software Virtualization Solution 2.0, 2.1 beta 1.6 Any active layers containing registry values under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall Microsoft Office 2007
ID: LB 56646
Littlebuggy (Altiris - Lindon, Plymouth) database
Imported Document ID: TECH26296
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