An exception occurred while attempting to process jobs request
Last Updated April 03, 2007
Existing Altiris Client Task Agents are unable to register with any Task Server and the following error appears in the Notification Server logs:
Log File Name: C:\Program Files\Altiris\Notification Server\Logs\a.log Priority: 1 Date: 2/23/2007 3:07:04 PM Tick Count: 11160750 Host Name: SERVER Process: w3wp.exe (3232) Thread ID: 3300 Module: AltirisNativeHelper.dll Source: Altiris.ClientTask.* Description: An exception occurred while attempting to process jobs request. Error: System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it at System.Net.Sockets.Socket.Connect(EndPoint remoteEP) at Altiris.Core.Sockets.SecureRemoting.SecureRemotingClient.EstablishConnection() at Altiris.Core.Sockets.SecureRemoting.SecureRemotingClient.AttempSendRequest(String service, Hashtable input) at Altiris.Core.Sockets.SecureRemoting.SecureRemotingClient.SendRequestI(String service, Hashtable input) at Altiris.Core.Sockets.SecureRemoting.SecureRemotingClient.SendRequest(String service, Hashtable input) at Altiris.ClientTask.Server.Web.WebClientApiManager.ProcessGetTasksRequest(NameValueCollection queryValues, Stream requestStream, Int32 contentLength)
From the agent side, Altiris Client Task Agents will log the following warning while attempting to register:
Priority: 2 Date: 2/23/2007 15:10:01 Tick Count: 79769234 Host Name: SERVER Process: AeXNSAgent.exe (5376) Thread ID: 4432 Module: Client Task Agent.dll Source: Client Task Agent Description: CAtrsException exception, error = "Unable to register", OS error = 2147549183, at line 440 re-throw at CTaskAgentBase::CheckRegister
This issue can be caused if no Task Servers are configured for the Notification Server.
Verify that a Task Server is available on the Notification Server. For example, open the Task Server portal page in the Altiris 6.5 Console by clicking on Manage > Jobs from the menu bar. This portal page will contain a list of Task Servers that are available on the Notification Server and how many clients have registered with each one. Ensure the list is not blank, as the Notification Server needs at least one available Task Server to function properly. Additional Task Servers can be deployed through the Altiris 6.5 Console by clicking Manage > Jobs and then navigating through the tree to Task Management > Task Server Configuration > Task Server Rollout. For more information on deploying Task Servers, see the Task Server help guide on our Web site at http://www.altiris.com/Support/Documentation.aspx.
Notification Server 6.0.6074
Task Management 6.0.1356
Imported Document ID: TECH26506
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