If the IP address changes at any time during the connection, a timeout will occur error after VIP services detects the change and drops the connection. If traffic is going through a proxy, this likely requires a configuration change to allow traffic through. Connections to VIP Manager and the VIP SSP should be mapped to a single proxy server in your environment. Connections need to be a persistent IP address.
- Load balancers - VIP Manager traffic should maintain a persistent, non-IP address changing connection.
- VIP services via Proxy - bypass the proxy (as a test only). Configure the proxy appropriately.
- Maintain a consistent connection - do not use multiple IP addresses or vApp IP pooling.
- Check firewall and security software settings, and website filtering software. VIP Manager traffic should be allowed through firewalls, with connection resets disabled.
- Test with another browser.
- Check local internet connections setting. In Network Settings, de-select the boxed ‘Automatically Detect Settings’ and ‘Use a Proxy Server for Your LAN’.
- Flush and renew your DNS and IP address.
- Enable developer tools in the browser and capture network data during the timeout. Note the HTTP error code, if one is seen.
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