Users of Symantec VIP Access Desktop software lose their credential ID when 'migrating' to a new machine or different session with Remote Desktop Services (RDS) or roaming profiles. This requires registering the new credential ID in order to use the application successfully to access protected resources.
The VIP Access Desktop credential is bound to both the machine and the current user. When a user accesses their profile from a different session, and either factor has changed, this triggers VIP Access Desktop to create a new credential ID. Currently, this is working as designed.
Note: This issue is currently under investigation by Symantec Corporation. Pending the outcome of the investigation, this issue may be resolved by way of a patch or hotfix in current or future revisions of the software. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please see http://my.symantec.com
Imported Document ID: SO26187
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