Open Windows Control Panel > Programs and Features, then check for Intel Management Engine Components. The version must be 11.0 or later. Older versions are not compatible with VIP Access Desktop. Contact the computer manufacturer to obtain the latest drivers.
If VIP Access still fails to launch properly:
Uninstall the Intel IPT software from the Windows Control Panel. (Go to Windows Control Panel > Programs and Features. then remove Intel Management Engine Components.)
Uninstall VIP Access Desktop. When prompted, check the option to remove the current credential.