Windows mobile devices do not accept Push notifications for VIP 2-factor authentication.
Token [Credential ID] is not mobile push capable. Review the backend logs for more information.
The IOS device uses APN= Apple Push Notification and Android device uses GCM= Google Cloud Messenger. Windows previously used the Microsoft Push Notification Service (MPNS) to send notifications to phones for updates. That has been replaced with the Windows Notification Service (WNS), which is bidirectional.
The current version of VIP Access for Windows phone uses MPNS. Symantec is aware of this problem and will update this article when the product is updated to support WNS. When contacting Symantec Support regarding this issue, please reference tracking number 4018298.
Imported Document ID: SO29296
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