KNOWN ISSUE: ''An error occurred saving changes'', when saving an asset
Last Updated November 12, 2007
When trying to save the Asset Owner association, the following exception may be thrown:
Module: AltirisNativeHelper.dll Source: Altiris.Resource.Web.Manager.EditCreateResource.ButtonsStatusCtrl_Click Description: An error occurred saving changes. Object reference not set to an instance of an object. ( Unhandled exception. Type=Altiris.Resource.UI.Controls.ResourceDetailsEditCtrl+RDEditCtrlSaveException Msg=Object reference not set to an instance of an object. Src=Altiris.Resource.UI StackTrace= at Altiris.Resource.UI.Controls.ResourceDetailsEditCtrl.SaveChanges(String newName) at Altiris.Resource.Web.Manager.EditCreateResource.SaveChanges() at Altiris.Resource.Web.Manager.EditCreateResource.ButtonsStatusCtrl_Click(Object sender, CommandButtonStatusCtrlEventArgs e) )
This can be caused by the following sequence of events:
A user is assigned to an asset as the Asset Owner.
While still assigned to an asset, that user is then deleted from the Notification Server database.
This occurs because the item delete cleans up the related records from the ResourceAssociation table for the asset and user but not the Inv_Ownership_Details table.
To resolve the issue immediately, run the
Clean Ownership Task found under
Configuration > Solutions Settings > CMDB Solution. This task is scheduled to run by default at 10 a.m. and 10 p.m. daily, which will resolve a number of these issues without manual intervention.
Applies To CMDB Solution 6.5 Notification Server 6.0 SP3 R6
ID: SYD 31917
sydd2 (Altiris - Sydney) database
Imported Document ID: TECH36645
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