Unable to retrieve merge modules, runtimes, and redistributables
Last Updated January 10, 2008
Unable to download merge modules and prerequisites due to one or more reasons listed below:
Users of Wise Installation Studio 7 SP1 that are behind a proxy cannot access the merge modules and prerequisites from the Download Redistributables Wizard.
Using any legacy products including: - Wise Installation Systems 9 - Wise for Windows Installer (versions 5.x and 6.x) - Wise Installation Studio 7.0 (not necessary for Wise Installation Studio 7.0 SP1 unless behind a proxy) - Wise Package Studio (versions 5.x through 7 SP2)
There are two issues that can cause the redistributables not to download onto a machine:
1. The Advanced buttons on the “Download Redistributables Wizard” in the Windows Installer Editor and the Download Runtimes Wizards in WiseScript (for Wise Installation Studio 7 only) that allowed users to configure proxy settings were removed.
2. Redistributable server was decommissioned for legacy applications.
A hotfix has been created for this issue. This hotfix can be installed to any computer that has the most current version of a supported Wise product installed.