KNOWN ISSUE: Error "Object reference not set to an instance of an object" when clicking the Catalogs folder
Last Updated January 17, 2008
In Console 6.5, when clicking the Catalogs folder under Manage\Asset Management\Receiving, the following error is thrown:
Object reference not set to an instance of an object. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
[NullReferenceException: Object reference not set to an instance of an object.] Altiris.NS.UI.ItemListViewProvider.LocaliseDataTableColumns(DataTable dt, ResourceManager rm) Altiris.NS.UI.ItemListViewProvider.GetItemListView(Guid treeGuid, Guid itemGuid, Page page) Altiris.AssetContractCommon.Web.AssetListView.GetData() Altiris.AssetContractCommon.Web.AssetListView.Page_Load(Object sender, EventArgs e) System.Web.UI.Control.OnLoad(EventArgs e) +67 Altiris.AssetContractCommon.CMDBItemPage.OnLoad(EventArgs e) System.Web.UI.Control.LoadRecursive() +35 System.Web.UI.Page.ProcessRequestMain() +750
There are multiple other ways to access the same objects as would normally be displayed by clicking this folder.
This appears to be a known issue in the Altiris Console Data 6.5 Update (KB34732).
Workaround 1: Expand the Catalogs folder in the left-hand pane and access the children objects there. Workaround 2: Use this entry point: View > Resources > Resources > Receiving Types > Catalogs. Workaround 3: Use Altiris Console 6.0 to access this folder.
Symantec is currently reviewing this issue and will update this article when new information is found.
Applies To Asset Management Solution 6.5 Altiris Console 6.5
ID: SYD 32592
sydd2 (Altiris - Sydney) database
Imported Document ID: TECH38561
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