KNOWN ISSUE: Changes to the credentials of the Notification Server cause Symantec Installation Manager to fail
Last Updated March 06, 2009
When installing/upgrading a Solution, Symantec Installation Manager fails to configure throwing '
unknown user name and/or password' errors in the logs.
Symantec Installation Manager uses its own cached credentials instead of the current Application Identity. If the Notification Sever credentials change, then Symantec Installation Manager can no longer install new products or updates.
It appears that SIM keeps its own cached copy of the credentials based off of either initial installation. There is no UI in SIM where the credentials could be changed.
This issue was resolved with Symantec Installation Manager build 420, which was released with Symantec Management Platform 7.0 SP2.