Priority: 1 Date: 4/2/2009 11:42:54 AM Tick Count: 3378937 Host Name: MachineName Process: SYMANT~1 (4628) Thread ID: 7 Module: SYMANT~1.EXE Source: Symantec.Installation.FileDownloader.DownloadFile Description: DownloadFile - No response was received during the time-out period for a request.
( Exception Details: System.Net.WebException: The operation has timed out at System.Net.HttpWebRequest.GetResponse() at Symantec.Installation.FileDownloader.DownloadFile(Uri sourceUri, Uri destinationUri, Int64 fileSize) ) ( Exception logged from: at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception) at Altiris.Diagnostics.Logging.EventLog.ReportException(String strMessage, Exception exception) at Symantec.Installation.FileDownloader.DownloadFile(Uri sourceUri, Uri destinationUri, Int64 fileSize) at Symantec.Installation.FileDownloader.DownloadFiles() at Symantec.Installation.Context.ProductListingManager.DownloadPlFile(String source, String destination) at Symantec.Installation.Context.ProductListingManager.GetAndValidateLatestPlFile(String source, ProductListingInfo& plInfo, Boolean& nofileretrieved) at Symantec.Installation.Context.ProductListingManager.GetAndReadLatestProductListingFile(String source, ProductListingInfo& info) at Symantec.Installation.Context.ProductListingManager.LoadProductListing() at Symantec.Installation.Context.ProductListingManager.PlLoadAndUpdate() at Symantec.Installation.Context.ProductListingManager.<BeginPlLoadAndUpdate>b__0() at System.Threading.ThreadHelper.ThreadStart_Context(Object state) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ThreadHelper.ThreadStart() ) ( Extra Details: Type=System.Net.WebException Src=System )
If you browse from the server to 'http://www.solutionsam.com/solutions/pl/symantec.pl.xml', you will be able to open the page just fine but for some reason you can't download the file. You even checked the Proxy settings and everything seems to be fine.
Firewall on the Server was blocking the download of the product listing file (symantec.pl.xml). That is the reason why the SIM logs were displaying 'No response was received during the time-out period for a request.'. It was timing out.
In this case make sure to check your firewall settings. After the customer loaded a firewall client on the server, it solved the problem by configuring their firewall settings.
Symantec Installation Manager 7.0.354
Imported Document ID: TECH41782
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