Unable to Connect via Real-Time System Manager, invalid credentials error despite using valid credentials
Last Updated April 07, 2009
Unable to connect to WMI via Real-Time System Manager. The error states that the provided credentials were invalid. Trace level errors show:
00000074 2.52353406  PPA: Failed to resolve credentials from Credential Manager for: 'b4c50bad-c8ba-483f-9c7c-77192704ca6f' with Inner exception: 00000075 2.52358198  PPA: Unable to invoke requested method on given webservice. Error- HTTP Error 00000076 2.52361226  PPA: ---------------------------------------------------------------------- 00000077 2.52601147  [RTCI D 15] [WMI] SendCommand (PPA::GetObjectsByQuery/PPA::ProtocolQuery) took 143 milliseconds 00000078 2.52607989  [RTCI D 15] Failed detect WMI class \root\DellOMCI/Dell_Configuration, for resource 6213d415-d59b-4176-8438-7fb6d0539d69, exception Provided credentials are not valid
When Credential Manager is installed it checks to see if a Server Certificate is applied in IIS to the Web Site NS is being installed to. Even if SSL is not enabled, if Credential Manager sees a certificate it will install all components under HTTPS instead of HTTP.
This is a known issue with Credential Manager. A Server certificate can be installed without SSL being enabled.
To remove the Server Certificate, open up IIS Manager.
Browse to the Default Web Site (or if you've installed Notification Server to another site, browse to that site).
Right-click on the Default Web Site and choose Properties.
Click on the Directory Security tab.
Under the Secure communications section you can manage the certificates installed on the system, including removing any installed certificates.
To resolve the issue remove Credential Manager, remove the Server Certificate, and then reinstall Credential Manager.
1.Browse to the location where the MSIs are located.If you are unsure search for the file: altiris_credentialmanager_7_0_x86.msi.
2.Right-click on the file and choose Uninstall.
3.When the uninstall is complete, go to Start > Run.
4.From the explorer window you have the MSI shown drag the MSI name into the Run window.
5.At the end of the resulting line add the command line:
6.Execute and the install should proceed.
7.When completed you should be good to go!
8.If desired add back the certificate you removed (test to see if it is necessary).
Applies To Notification Server 7.0 Real-Time System Manager 7.0 SP1 Credential Manager 7.0 SP1
Imported Document ID: TECH41804
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