During SIM7 installation, the following error appears, causing SIM7 to fail: "A critical error occurred: Product failed to install. See log for details. Configuration failed while attempting: Configure..."
Last Updated May 21, 2009
When SIM7 is installing one of the Solutions or Suites, during the configuration of one of the pieces required by a Solution, the following error occurrs causing SIM to fail to install:
"A critical error occurred: Product failed to install. See log for details. Configuration failed while attempting: Configure...
In this case the issue was when configuring Patch Management Linux.
Unknown. Possible conflicts with the actual MSI when it is been installed.
The current workaround is to run the affected MSI install manually. You should find all the MSIs stored under '<install drive>\Program Files\Altiris\Symantec Installation Manager\Installs\Altiris' directory.
After the affected MSI has been installed (or sometimes just running a repair on it if it is already installed) run SIM installation process one more time.
Note: If you need more details of what caused the MSI to fail, please see Article ID: 43515 "How to enable MSI failures logging for Repairs, Uninstalls, or Installations with Symantec Installation Manager 7"
Applies To Symantec Installation Manager 7.0.354
Imported Document ID: TECH41873
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