KNOWN ISSUE: MS09-021 KB969679 is failing to install with error 17031.
Last Updated June 25, 2009
Compliance numbers are low for MS09-021 KB969679 and the update is failing to install on client computers with an error code 17031. This code indicates that the version of the Office installation does not match the version that is expected. The patch is not applied.
The rule used to determine if this update is applicable to computers, is over targeting some machines that do not require the update. This update only needs to be installed if the Office 2007 Compatibility pack sp1 is installed, however the rule is targeting computers with Office 2007 sp1 also.
This has beeen resolved in PMImport versions 6.2.1256.0 and 7.0.1256.0.
Applies To Microsoft Patch Management Solution for Windows 6.2 sp1 and 7.0
Microsoft Office 2007 Compatibility pack
ID: ETK 1726218
Etrack (Symantec) database
Imported Document ID: TECH42374
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