Failed to create object Altiris.SoftwareUpdateAgent
Last Updated May 19, 2011
Getting the error in the client logs: Failed to create object Altiris.SoftwareUpdateAgent: The object is not registered or is not present in the policy (-2147467237)
This is stopping software updates from downloading.
Scenario 1: Altiris Agent Plug-in and Software Update Agent Plug-in were deployed to four machines. Two worked correctly and immediately began downloading software update packages. The remaining two machines did not work and displayed the error message.
Scenario 2: Software Updates Policies were created and targeted the clients. Clients would not execute the Software Update Cycle until the Maintenance Window was open.
Software Update Plug-in installation did not completely finish installing.
In this case the solution was simply to run the installation manually from the client machine.
This can be done by connecting to the client and opening the Altiris Agent GUI > Software Delivery tab > click on the Software Update Plug-in Install package > then under 'Application Task' click on the install task(here you could have many tasks depending how many are available in the package).
Once the Software Update Plug-in installation ran, the Altiris Agent restarted and the Patch Software Updates started to download and run on proper schedule.
Imported Document ID: TECH42497
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