KNOWN ISSUE: Many files, registry keys and values, and directories are not removed when Symantec Management Platform is uninstalled
Last Updated October 08, 2013
WARNING: SMPZAP uses MSIZAP. MSIZAP is known to corrupt registry keys and causes core NS components to fail on install and uninstall.
Many files, registry keys and values, and directories are not removed when the Symantec Management Platform is uninstalled. This problem occurs when you uninstall the platform with Add/Remove Programs or with Symantec Installation Manager.
Workaround: Use SMPZap, a command line utility, to remove files, registry keys and values, and directories that did not get uninstalled.
To remove files, registry keys and values, and directories with SMPZap:
Download the SMPZap files.
Download the attached 'SmpZap-v1.0.10.zip' file with this KB.
The SMPZap files are SMPZap.exe, SmpZap.default.config, and the SMPZap license file.
If you have not uninstalled Symantec Platform and Solutions from Add/Remove Programs, uninstall it.
You cannot run SMPZap until you have uninstalled Symantec Platform and Solutions.
Close all windows before attempting to run SMPZap.exe.
In the command prompt, type a command line for SMPZap and press Enter.
The following are the command line options for this EXE:
Attempts to uninstall the remaining Symantec Management Platform product MSIs. If you omit this option and the /y option, a list of the remaining items is displayed.
Specifies the folder for generated Windows Installer, MsiZap, and SmpZap logs. If you use the /x and /z options, an msi and zap log file are created for each MSI file that is removed.
Specifies a configuration file that lets you customize the deletion of directories, files, registry keys and values, and web sites. We recommend that you always specify a configuration file because it is the only way to delete virtual web directories and some of the temp directories and files that are installed with Notification Server. The SmpZap.default.config file is included with the SMPZap executable. Warning: If you edit the SmpZap.default.config file, be careful to only include items that you want removed.
For example, the following command line runs the SMPZap tool using Windows Installer, displays a basic Windows Installer UI when uninstalling MSI files, uses the default config file, and generates log files in the c:\temp directory: smpzap /x /qb /log=c:\temp /config=c:\temp\SMPZap.default.config
After the warning message that appears, type y.
The SMPZap EXE runs and a list of the actions it performs appears. The type and number of items that are removed are also listed. This list is saved in the SMPZap.log file.
Check the log files to verify what was removed.
ITMS 7.0 only (this version of SMPZAP works only with ITMS 7.0)