The following error may occur in the client logs of a computer with the Application Metering Agent installed:
<event date='Aug 25 14:38:37' severity='2' hostName='localhost' source='ClientSession' module='AMAgent.dll' process='aexnsagent.exe' pid='3532' thread='344' tickCount='527157906' > <![CDATA[UI thread failed to impersonate logged on user: The operation being requested was not performed because the user has not logged on to the network. The specified service does not exist (1245)]]> </event>
This issue occurs when a client computer with the Application Metering Agent is running while no user is logged into the operating system.
This problem was resolved on Symantec Management Platform SP4 (7.0.7470) with Inventory Solution 7.0.1211.0 and Inventory Pack for Server 7.0.1209.0.
Application Metering Agent 7.0.1085,
Application Metering Agent 6.1.x
ID: ETK 1820923
Logged in Etrack (Symantec) database
Imported Document ID: TECH44220
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