Problem: Unable to join system to an Organizational Unit within Active Directory

  1. Create an Organization Unit(OU) with an Active Directory (AD) domain.
  2. Create an AD account that has access to add a machine to the OU level of the domain but not to the root of the domain
  3. Create a new machine that is a member of a workgroup
  4. Using a config job inside the DS console, add the machine to the domain / OU.
  5. The config job will fail as it is not passing the OU information in the JoinDomainOrWorkgroup command.

Joining an AD domain / OU in DS 6.9 SP3 is a two step process:  Join domain (root) then move to OU.  If the user specified by DS doesn't have rights to the root of the domain the join will fail.

Symantec has resolved this issue in the 'DS 6.9 SP3 config.dll.zip' file attached to this KB by making the domain / OU join a one step process.  To update follow the steps below:

1) Open up the  'Altiris Deployment Server' applet from the control panel

2) Click on the 'Options' button and select the 'Transport' tab.

3) Select 'Automatically update clients'

4) Click 'Apply' then 'OK'

5) Click 'Yes' to restart the Axengine.

6) Download and extract 'DS 6.9 SP3 config.dll.zip' attached to this KB to the '<drive>:\program files\altiris\express\deployment server\agents\aclient' directory

7) Autoupdate will download and update the proper config.dll (ia64, x86, x64) file to the remote systems. 


Applies To

DAgent SP3 build 430
Source: DEFECT
ID: ETK 1744479
Description: Logged in Etrack (Symantec) database
Imported Document ID: TECH45663
Legacy ID: 49461

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